Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit of competency in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Structure of competency standards.
The characteristics of competency-based training.
How a performance problem differs from training and development needs.
Methods of identifying current and anticipated needs of individuals and work teams within technician's area of responsibility.
Resources and training/assessment opportunities available to self and team.
Methods of assisting with assessment issues.
Methods of providing feedback.
Specific skills needed to achieve the performance criteria
To achieve the performance criteria, some complementary skills are required. These relate to the ability to:
plan and organise work schedules
solve problems and contribute to productive outcomes
apply literacy and language skills to:
communication
finding and using information
reporting and recording information.
Other units of competency that could be assessed with this unit
This unit could be assessed on its own or in combination with other competencies relevant to the job function, for example PRMPFES07B Maintain quality of work and promote continuous improvement.
Resources required to assess this unit
The candidate and the assessor should have access to the appropriate documentation and resources normally utilised in the workplace. This includes access to:
an actual or a simulated workplace environment
assessment documentation
relevant training manuals and resources
training and assessment record book.
Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Assessment of competency may be made through actual demonstration of the full range of performance criteria in the work environment or in an industry-approved simulated work environment. Evidence of satisfactory performance in this unit is best obtained by observation of the candidate contributing to the training and assessment needs of the team over a realistic period of time.
Oral questioning or a written assessment may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written assessment, questions are to be identical.)
Assessment of evidence should establish the candidate's ability to perform the job to the standard required in the workplace.
Supplementary evidence may be obtained from relevant authenticated correspondence or reports from supervisors or team leaders. Additional evidence may be obtained, if necessary, from company appraisal reports or a random sample of brief verbal interviews with other relevant staff members.
Information derived from enterprise policy and practices must be treated as commercial-in-confidence.
Performance and assessment of this unit must be carried out within the relevant requirements of the following legislative and industry framework:
building Acts/regulations/codes
Australian Standards identified as relevant to the required maintenance procedure
environmental regulations
manufacturers' specifications
organisational requirements, including OHS policies and procedures
OHS legislation, codes and regulations.
Key competency levels
There are a number of processes learnt throughout work and daily life that are required in all jobs. They are fundamental processes and generally transferable to other work environments. Some of these work processes are covered by the key competencies listed below. Information provided to each question highlights how these processes are applied in this unit of competency.
The number in brackets indicates the level to which the key competency should be demonstrated.
1 | Perform the process | 2 | Perform and administer the process | 3 | Perform, administer and design the process |
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How can information be collected, analysed and organised (2)? | Collect and analyse information regarding training and assessment to measure performance against training plans for individuals and the work group. |
How can communication of ideas and information (2) be applied? | Provide feedback regularly to individuals undergoing training and assessment in the workplace. |
How are activities planned and organised (2)? | Schedule training and assessment tasks taking into account workplace efficiency. |
How can teamwork (2) be applied? | Motivate and guide team members and contribute to team training and assessment. |
How can the use of mathematical ideas and techniques (1) be applied? | Measure workplace training effectiveness. |
How can problem-solving skills (1) be applied? | Identify potential problems that may arise in the planning process. |
How can the use of technology (1) be applied? | Manage workplace training and assessment systems. |